Kampala is the biggest city of Uganda, but also its capital. Like many cities, Kampala faces traffic jam problems, which worsen during rush hours. It is estimated that 24,000 hours of work are lost each year only due to traffic jams. In addition to this economic problem, there is a transport problem, as traffic affects the mobility of people, goods and services and harms the environment by creating pollution as well as the overall productivity of the city.
While the causes of traffic are numerous, they are mainly linked to the lack of information of citizens about road activity. By joining the ASToN network, the City wishes to meet this challenge thanks to the support of new digital technologies.

Kampala in figures

  • Population: 1,65 million inhabitants (2019 rating )
  • Surface area: 181 km²
  • Population density: 9 115/km² (2019)
  • Local authority budget: 136 million USD et 520 billions UGX
  • Smartphone penetration rate: 60-80%
  • Internet access rate: 60-80 %
Ssekajja Martin , ASToN Local Coordinator, Kampala
« A smart city promotes citizens’ happiness through efficient provision of services. »

What does the city mean by “smart city”?

KCCA understands a “smart city” as one empowered by information technology to deliver public services in an efficient and effective manner while responding to the needs of the citizens.
“A City that solves its core issues through innovation and collaboration, and applies new technologies and data for the benefit of all, that uses information and technology to better respond to its community and business needs.”

Focus area for ASToN


Kampala’s chosen theme is Mobility

Kampala like many cities faces a challenge of traffic congestion, which escalates at peak hours. The average speed of vehicles in the Greater Kampala Metropolitan Area is just under 26 km/h implying most of the time drivers are in traffic. Indeed, it is estimated that over 24,000 hours of labor are lost every year from traffic jams alone. Congestion is therefore an economic problem as well as a transport issue for Kampala, as traffic affects mobility of people, goods and services, travel costs, damages the environment in form of pollu- tion and overall productivity in the city. The causes of traffic are numerous, but mostly related to lack of information on road activity.

Findings: the starting point for addressing these problems

Based on research conducted over the course of Phase 1 of the project, interlinked strengths and challenges are taken into account while addressing traffic management.

Limited dissemination of real time traffic information with citizens

The existence of inharmonious traffic information increases the congestion rates in the city. To drive this home there are non-recurrent congestion-causing factors including, but not limited to, traffic accidents, road constructions, vehicle breakdowns, unpredictable weather conditions, sports and entertain- ment events. The occurrence of any of these incidents is not relayed to road users in real time. This later leads to increased travel costs and inability to forecast travel time.

There are many players in the transport sector without coordination

There are diverse private sector players in Kampala, such as Uber and Safe- boda, who capitalize on a large market of road users and demand for public transportation. KCCA has been limited in its ability to manage traffic, and the players in this sector.

Digital and physical transport infrastructure remains limited despite other improvement around the city

While there have been recent projects to improve transport infrastructure, such as the traffic control center, there is a lack of specialized IT equipment to support transport projects and limited traditional transport infrastructure such as parking spaces, roads, traffic lights.

Lack of human capital in the authority is mitigated by strong leadership

KCCA suffers low human resources in terms of staff numbers and skills (particularly in areas such as change management). However, KCCA has a clear background in conducting digital projects, and in forming the partnerships needed to conduct them. There is also potential within IT hubs and academic institutions that can be utilized and high ambition from the city leadership for transforming KCCA services.

In light of the emerging digital trends across the globe, citizens await digital cost-centric solutions

The majority of citizens in Kampala use the internet leading to increased demand for e-services and increased interaction between the authority and citizens on digital platforms. There are concerns from the ASToN Local Group on citizen uptake of any new software or application, with an emphasis on accessibility, convenience, and cost taking lead.

Taking into account the meager financing faced by the authority

There is limited funding for digital development within KCCA, meaning the cost of digital systems is a threat to project ambition. It is also unclear where potential grant opportunities could be available.

Scalability of the current traffic data

KCCA has notable success using traffic data that have resulted in slightly lower traffic delays at the major junctions during peak hours, in respect to the traffic control center. The cost of managing data, as well as maintaining new digital systems are seen as barriers to project implementation.